Frequently Asked Questions

GSA Commercial Platform FAQs

GSA Commercial Platform FAQs

NOBLE’s e-commerce shop for Government purchase cardholders fully incorporates GSA’s requirements, offering total asset visibility, real-time inventory, quoting, and sourcing. The system is available to all GSA customers for orders shipping to any Government facility.

Where do I find information about my order?

To view the details and status of your order, locate the order number on your Order History page. The order number is listed in the confirmation email you received after you submitted your order. If you still have questions, please contact:

How do I place an order?

  1. Login at the top right-hand side of any page.

  2. Click Add to Cart on any product page.

  3. Within the shopping cart, click Proceed to Checkout.

  4. The next screens vary depending on your customer type. Please fill in the required shipping and payment information to continue.

  5. On the Finalize Order page, click Place Order to submit your order for processing.

  6. An order confirmation page will be displayed after you submit your order. Your order has not been submitted if you do not get this page. After submission, you will receive an email order confirmation with final availability and product pricing.

How do I submit an RFQ?

You may submit a request for quotation (RFQ) through our Quick RFQ page. You must be logged in to submit an RFQ. You may also submit an RFQ via email, fax, or phone to your Sales Representative. If you do not know who your Sales Rep is, please contact us.

Why can I only make purchases with a credit card?

The following reasons may explain why you see "credit card" as the only payment option when placing your order online.

  • If you established your NOBLE.com account but were not granted an open account (e.g., payment is due at the time of purchase), you must pay by credit card.

  • If you establish your NOBLE.com account online, you must pay by credit card.

  • If you have an open account with NOBLE.com but your online registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will be able to use your open account.

  • To check the status of your registration, contact Customer Service at 1-877-999-1911, or send an email to support@noble.com

What locations does NOBLE deliver to?

NOBLE ships to government facilities within the contiguous United States (CONUS) or outside the contiguous United States (OCONUS). Customers requiring assistance with OCONUS shipments should contact Customer Support.

  • The shipping timeframe and cost vary depending on the product and delivery destination.
  • In-stock orders are typically delivered within 4-10 business days.
  • Expedited shipping options and assistance with special shipping requests are available.
  • International shipping may be subject to customs, duties, and taxes, which are the responsibility of the recipient.

  • Customer support is available. Contact us via our live chat, call 1-877-999-1911, or send an email to support@noble.com

How do I return a product or make a claim?

To return an item, use the following steps:

  1. Fill out a Return Merchandise Authorization (RMA) webform linked here.

    Alternatively, contact us by Phone (1-877-999-1911), Email (support@noble.com), or Live Chat to request an RMA. Returns received outside of this process are subject to delay or refusal.

  2. All returns must have a Return Goods Authorization number prior to returning them to NOBLE. Items returned without an RGA may not be refunded. Request an RGA by filling out the form below.

  3. Each item must be unused, in the same condition that you received it, to be eligible for a return.

  4. The item must be returned in the original packaging.

  5. Items purchased as a case must be returned as a case, not split up. (We will not accept one item returned from a purchase of a case of 12).

  6. Please fill out a form for each item you need to return. Note that submitting a request does not guarantee issuing an RGA number.

  7. After you submit your request, a member of our Customer Service team will follow up with you regarding the request.

  8. Consider insuring the package against loss or damage. NOBLE is not responsible for returned items damaged in transit.

Where can I view your Privacy & Security Policy?

You can view our Privacy & Security Policy here.

Where can I view your 889 Compliance Certification?

NOBLE SUPPLY & LOGISTICS, LLC is a registered company in the federal government's System for Award Management (SAM). As part of our SAM registration, we certified that we will not provide any telecommunication and video surveillance equipment in the performance of our contracts, which is prohibited under Section 889. Nor does NOBLE use any covered telecommunication equipment as a component of any system, or as critical technology as part of any system. To learn more, visit noble.com/889-compliance